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managing cx is like eating an elephant

By Leanne Tremblay Leave a Comment

Since I started Mintedleaf more than 15 years ago, I've been in the business of solving customer

Filed Under: Articles

By Leanne 2 Comments

I usually start my day (like right now) by drawing a complete blank. I know I have to write

Filed Under: Articles

7 note taking methods

By Leanne Leave a Comment

I've got a new problem. Now that I’m reading more critically,  how do I keep track of all the info

Filed Under: Articles

How to kickstart your learning by being a better reader

By Leanne Leave a Comment

Are you a lazy reader? I confess I am—and I love, LOVE, reading. When I dive into a book, I neglect

Filed Under: Articles

How to overcome the need to make excuses for your work

By Leanne 6 Comments

There’s this thing I do anytime I get attention or praise for work I’ve done. I

Filed Under: Articles

Thoughts on getting unstuck at 7600 feet

By Leanne 5 Comments

I’m climbing a mountain. Black Tusk in Garibaldi Provincial Park. It’s a short 90-minute drive from

Filed Under: Articles

By Leanne Leave a Comment

*Author's Update: I've just been advised, post-publication, by the DH that the term "pantsing" isn't

Filed Under: Articles, resources, writing process

By Leanne 2 Comments

You’ve probably heard the line about making mistakes. You know, the one that says you learn more

Filed Under: Articles, online business

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